Privacy Policy

Introduction

Create Suite, Inc. (“Create Suite,” “we,” “us,” or “our”) operates the website located at createsuite.co and the Create Suite platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

We collect information that you provide directly to us, information that is collected automatically when you use the Service, and information from third-party sources.

Account Information

When you create an account, we collect your full name, email address, and a hashed version of your password. If you sign up as part of an agency, we may also collect your agency name, role, and team information. You may optionally provide a profile photo, social media handles, and a bio.

Usage Data

We automatically collect information about how you interact with the Service, including the pages you visit, the features you use, the actions you take, the time and date of your visits, the time spent on each page, and your navigation path through the platform. We also collect device information such as your browser type, operating system, and screen resolution.

Payment Information

When you subscribe to a paid plan, your payment information (including credit card number, billing address, and related details) is collected and processed directly by our third-party payment processor, Stripe, Inc. We do not store your full credit card number on our servers. We receive only a tokenized reference, the last four digits of your card, the card brand, and the expiration date for display and record-keeping purposes.

Cookies and Analytics

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and gather aggregate analytics about how the Service is used. For more details, see the “Cookies” section below.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the Service: including creating and managing your account, processing transactions, delivering features such as deal tracking, contract analysis, invoicing, and the media kit builder.
• To improve our product: we analyze usage patterns to understand which features are most valuable, identify bugs, and develop new functionality.
• To communicate with you: we send transactional emails (such as invoice receipts and contract notifications), product updates, security alerts, and occasional promotional messages. You can opt out of promotional emails at any time.
• To prevent fraud and ensure security: we monitor for suspicious activity, enforce our Terms of Service, and protect the rights and safety of our users and the public.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following circumstances:

• Payment Processing: we share necessary billing information with Stripe, Inc. to process subscription payments and manage your billing account.
• Hosting and Infrastructure: our Service is hosted on Vercel, Inc., which processes requests and stores data on our behalf.
• Analytics: we use analytics services to understand how users interact with the Service. These services may collect anonymized usage data.
• Email Communications: we use a third-party email service provider to send transactional and promotional emails on our behalf.
• Legal Requirements: we may disclose your information if required to do so by law, in response to a valid subpoena, court order, or government request, or to protect our rights, property, or the safety of our users.
• Business Transfers: if Create Suite is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will retain your data for an additional 30 days to allow for account recovery, after which it will be permanently deleted from our active systems.

Certain information may be retained for longer periods where required by law, such as financial transaction records, which we retain for the period required by applicable tax and accounting regulations.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: you can request a copy of the personal information we hold about you.
• Correction: you can update or correct inaccurate information directly through your account settings, or by contacting us.
• Deletion: you can delete your account at any time from your account settings. You may also request that we delete specific data by contacting us.
• Export: you can request a portable copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at privacy@createsuite.co. We will respond to your request within 30 days.

Cookies

Cookies are small text files placed on your device by your browser. We use the following types of cookies:

Essential Cookies

These cookies are strictly necessary for the Service to function. They maintain your authentication session, remember your login state, and enable core features like navigation and access to secure areas. You cannot opt out of essential cookies.

Analytics Cookies

These cookies help us understand how visitors interact with the Service by collecting information about pages visited, time spent, and navigation patterns. All analytics data is aggregated and anonymized. Analytics cookies are optional, and you may opt out at any time.

Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling essential cookies may affect the functionality of the Service.

Children’s Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe that a child under 13 has provided us with personal information, please contact us at privacy@createsuite.co.

International Users

Our Service is hosted and operated in the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using the Service, you consent to the transfer of your information to the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by sending an email to the address associated with your account at least 15 days before the changes take effect. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.