Billing frequently asked questions

Here are answers to the most common billing questions we receive from Create Suite users.

When am I charged?

Subscriptions are billed on the same date each month (or year for annual plans). If you signed up on March 15th, you will be charged on the 15th of each subsequent month.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex). Annual plans can also be paid via bank transfer by contacting our support team.

Can I get a refund?

We offer a full refund within the first 14 days of a new subscription or upgrade. After that, we do not issue partial refunds, but you can cancel at any time and retain access until the end of your paid period.

Will I lose data if I downgrade?

No. All your existing data is preserved when you downgrade. However, features exclusive to higher plans (like AI contract analysis or agency tools) will become read-only. You can still view and export that data, but you will not be able to create new items using those features.

Do you offer discounts?

Annual plans save roughly 20% compared to monthly billing. We also occasionally offer promotional discounts for new users. If you manage a large agency roster, contact sales for volume pricing.